Disposal of grievance by the Board

6[Disposal of grievance by the Board (1) The Board may seek additional information and records from the aggrieved and information and records from the concerned service provider to decide if the grievance requires any redress by the service provider. (2) The aggrieved and the service provider shall submit the information and records sought under sub- regulation (1) within 7[seven] days thereof. 8[Provided that an additional time not exceeding seven days may be granted by the Board for submitting the information and records sought under sub-regulation (2) on the request of the service provider.] (3) The Board shall close the grievance within 9[thirty] days of its receipt if it does not require any redress. (4) The Board shall direct the service provider to redress the grievance within 10[thirty] Provided that a grievance or complaint shall be filed by mail at complaintsandgrievances@ibbi.gov.in or by post or hand delivery at the Office of the Board, until the Board provides a facility for online filing of grievances and complaints.” 6 Substituted by Notification No IBBI/2022-23/GN/REG086, dated 14th June, 2022 (w.e.f. 14-06-2022). The short title, before substitution stood as: “Disposal of grievance”. 7 Substituted by Notification No IBBI/2022-23/GN/REG086, dated 14th June, 2022 (w.e.f. 14-06-2022). The words, before substitution stood as: “fifteen”. 8 Inserted by Notification No IBBI/2022-23/GN/REG086, dated 14th June, 2022 (w.e.f. 14-06-2022). 9 Substituted by Notification No IBBI/2022-23/GN/REG086, dated 14th June, 2022 (w.e.f. 14-06-2022). The words, before substitution stood as: “forty-five”. 10 Substituted by Notification No IBBI/2022-23/GN/REG086, dated 14th June, 2022 (w.e.f. 14-06-2022). The words, before substitution stood as: “forty-five”.

days of its receipt if it requires any redress. 11[6A. Disposal of grievance by Insolvency Professional Agency. (1) Notwithstanding anything contained in regulation 6, the Board may forward a grievance against an insolvency professional for disposal by the insolvency professional agency of which he is a professional member. (2) On receipt of the grievance under sub-regulation (1), the insolvency professional agency shall dispose of the grievance in accordance with its bye-laws and intimate the Board within thirty days of receipt of grievance.]